Shipping & Delivery
At Amorialab, we aim to provide a smooth, reliable, and discreet shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on https://amorialab.com, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is successfully completed.
Orders are not processed on weekends or public holidays.
During peak periods, promotions, or holidays, processing times may be slightly extended.
2. Shipping Methods and Delivery Time
We offer standard and, where available, expedited shipping options.
Estimated delivery times:
United Kingdom: 5–10 business days
Europe: 5–12 business days
United States: 7–15 business days
Other international destinations: 7–20 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, logistics issues, or other external factors beyond our control.
3. Shipping Fees
Shipping costs are calculated at checkout based on destination and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Shipping fees are non-refundable once the order has been shipped.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take several days to appear depending on the carrier.
Customers are responsible for monitoring the tracking status of their shipment.
5. Discreet Packaging
We fully respect your privacy.
All orders are shipped in plain, discreet packaging with no indication of the contents or product type.
Billing descriptors are neutral and do not reference the nature of the products.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for delays caused by customs clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details.
If an order is returned due to incorrect or incomplete address information:
The customer may be responsible for reshipping fees
We are not obligated to issue a refund
Please contact us immediately if you notice any errors in your shipping details.
8. Failed Delivery and Returned Packages
If a package is returned to us due to:
Failed delivery attempts
Refusal to accept the package
Unclaimed shipments
We reserve the right to:
Charge additional shipping fees for resending
Deduct shipping costs from any refund
9. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at service@amorialab.com.
We will assist in tracking your package and, where appropriate, initiate an investigation with the carrier.
A shipment will only be considered lost if:
Tracking has not updated for an extended period
The carrier confirms the package is lost
10. Delivered but Not Received Claims
If tracking shows that a package has been delivered, it is considered successfully fulfilled.
Customers are advised to:
Check with household members or neighbors
Contact the local courier office
We are not responsible for lost or stolen packages after confirmed delivery.
11. Split Shipments
In some cases, orders may be shipped in multiple packages depending on product availability or warehouse location.
Customers will receive separate tracking numbers where applicable.
12. Contact Information
If you have any questions regarding shipping, please contact us:
Email: service@amorialab.com
Website: https://amorialab.com
