Frequently Asked Questions (FAQs)

1. Product & Usage

Q: What types of products do you offer?
A: We offer a wide range of adult toys, including vibrators, love eggs, Kegel balls, prostate massagers, couple toys, and lingerie. All products are designed with user safety and pleasure in mind.

Q: Are your products safe to use?
A: Yes. All AmoriaLab products are made from body-safe materials, including medical-grade silicone, ABS plastic, and hypoallergenic components. They are tested to meet international safety standards.

Q: How do I choose the right toy for me?
A: Consider your personal preferences, experience level, and intended use. For beginners, smaller or less intense toys are recommended. For experienced users, more advanced models with multiple functions may be suitable.

Q: Are your toys waterproof?
A: Many of our products are waterproof or splash-proof. Please check the product description for specific details before use. Avoid submerging non-waterproof toys in water.

2. Material & Maintenance

Q: What materials are your products made of?
A: Our products are made from high-quality, non-toxic, body-safe materials such as medical-grade silicone, ABS plastic, and stainless steel. All materials are hypoallergenic and safe for intimate use.

Q: How do I clean my toys?
A: Clean your toys before and after each use with warm water and mild, unscented soap or a specialized toy cleaner. Ensure the toy is fully dry before storing it. Avoid using harsh chemicals or alcohol-based cleaners on silicone products.

Q: How should I store my toys?
A: Store your toys in a cool, dry place, away from direct sunlight. Many products come with storage pouches or boxes. Keep them separate from other toys to prevent material reactions.

Q: Do your toys require batteries?
A: Some products are rechargeable with USB cables, while others use replaceable batteries. Product pages include detailed power information. Always follow the instructions provided.

3. Shipping & Packaging

Q: Do you ship internationally?
A: Yes. AmoriaLab ships worldwide. Shipping options and times vary depending on the destination.

Q: Will the package be discreet?
A: Absolutely. All orders are shipped in plain, unmarked packaging. The content of your order will never be indicated on the outside of the package.

Q: How long does shipping take?
A: Shipping times depend on your location and the shipping method selected. Domestic shipments usually take 3–7 business days, while international orders may take 7–21 business days.

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

4. Payment & Returns

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted to protect your personal and financial information.

Q: What is your return policy?
A: For hygiene and safety reasons, we cannot accept returns on used intimate products. Unopened or defective items may be eligible for return within 14 days. Please contact our support team at service@amorialab.com for assistance.

Q: Can I cancel or change my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, we may have already processed your order for shipment. Please contact customer service immediately for assistance.

5. Privacy & Security

Q: Is my personal information safe?
A: Yes. AmoriaLab values your privacy. All customer information is securely stored and never shared with third parties without consent.

Q: Will anyone know what I ordered?
A: No. We use discreet packaging, and your order details are treated confidentially.

Q: Can I contact you for support?
A: Absolutely. Our customer support team is available via email at service@amorialab.com and responds within 24–48 business hours.