Refund policy
At Amorialab, we are committed to providing high-quality products and a safe, discreet shopping experience. Due to the intimate nature of our products, we have established the following Returns & Refunds Policy to ensure hygiene, fairness, and transparency.
By placing an order on https://amorialab.com, you agree to the terms outlined below.
1. General Return Conditions
We accept returns only under specific conditions to ensure the safety and hygiene of all customers.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original, unopened packaging
The return request must be made within 14 days of delivery
We reserve the right to refuse any return that does not meet these conditions.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or refunded:
Opened or used products
Unsealed intimate or personal care items
Products not in their original condition or packaging
Items damaged due to misuse or improper handling
This policy is in accordance with UK and EU consumer protection regulations regarding hygiene-sensitive goods.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at service@amorialab.com.
To process your request efficiently, please provide:
Your order number
A description of the issue
Clear photos or videos showing the problem
Once verified, we will offer one of the following solutions:
Replacement product at no additional cost
Full or partial refund
Store credit, if preferred
We reserve the right to determine the appropriate resolution based on the situation.
4. Refund Conditions
Refunds are issued only under the following circumstances:
The product is confirmed defective
The wrong item was shipped
The order was canceled before shipment
Refunds will not be issued for:
Opened or used items
Personal dissatisfaction after use
Delays caused by shipping carriers
Incorrect shipping information provided by the customer
5. Order Cancellation
Orders can be canceled only before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return policy.
6. Shipping and Delivery Issues
We rely on official tracking information provided by logistics partners.
If a package is marked as delivered, it is considered fulfilled.
We are not responsible for:
Incorrect or incomplete shipping addresses
Lost packages due to customer error
Delays caused by customs or courier services
If you believe your package is lost, please contact us and we will assist you in opening an investigation with the carrier.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless:
The item is defective
The wrong product was sent
Original shipping fees are non-refundable unless required by law.
8. Inspection and Approval
All returned items will be inspected upon arrival.
We reserve the right to:
Reject returns that do not meet our policy
Issue partial refunds if items are not in original condition
Refunds will only be processed after inspection is completed.
9. Refund Processing Time
Once approved, refunds will be processed to the original payment method.
Please allow:
3–7 business days for processing
Additional time depending on your payment provider
10. Chargebacks and Disputes
We strongly encourage customers to contact us first at service@amorialab.com to resolve any issues.
Initiating a chargeback without prior communication may delay resolution.
We reserve the right to dispute chargebacks with evidence including:
Order confirmation
Payment verification
Shipping and delivery confirmation
Accounts associated with abusive or fraudulent disputes may be restricted from future purchases.
11. Discreet and Secure Shopping Guarantee
We understand the importance of privacy when purchasing from Amorialab.
We guarantee:
Discreet packaging with no product identification
Neutral billing descriptors
Confidential handling of all orders and customer data
12. Contact Information
If you have any questions about this policy or need assistance, please contact us:
Email: service@amorialab.com
Website: https://amorialab.com
